PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1.1 The "Buyer" means the account applicant or person who accepts a quotation of the Seller or whose order for the Goods is accepted by the Seller.
1.2 The "Seller" means tronixcomputers, a trading division of Tronix Limited registered in England and Wales No.04308182.
1.3 "Companys Premises" means the premises mentioned in the Companys quotation or other contractual document in respect of the Goods or if not so mentioned means the Companys premises at 55 Ballards Lane, Finchley Central, LONDON N3 1JX
1.4 "Conditions" means the conditions of sale set out in this document and any special and,or additional conditions agreed in writing by the Seller.
1.5 "Good" or "Goods" means the goods (including any installment of goods or any parts for them) which the Seller is to supply in accordance with these Conditions.
1.6 Tronix "Systems" means Tronix PC systems described as "Tronix pcs" in the Sellers sales literature or on its website as the case may be.
1.7 Tronix "Writing" includes facsimile transmission, email and other comparable means of communication.
1.8 "including" and "in particular" shall be construed as not limiting any general words or expressions in conjunction with which either of those expressions is used.
2.1 These conditions shall apply to all contracts for sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any which the Buyer may purport to apply under any purchase order confirmation of order or any such similar document.
2.2 Where the Seller has agreed to provide the Buyer with system design, installation or other consultancy services, then the provision of such services shall be governed by the Sellers separate Conditions for the Provision of Services, a copy of which shall be supplied to the Buyer.
2.3 No variation or addition to these Conditions shall be effective unless agreed in Writing by the Seller.
2.4 The Sellers employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing and in entering into the contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller and without any prior notification. The views and opinions expressed in any sales literature or on the Sellers website are the views of the contributors and should not be taken necessarily as fact or as the opinion of Tronix or companies within its group.
2.6 No contract for the sale of Goods shall arise until the Seller despatches the Goods to the Buyer or the Buyer notifies the Seller in writing of its acceptance of the Sellers quotation (whichever shall first occur).
2.7 Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyers acceptance of these Conditions.
2.8 Nothing in these Conditions shall effect the statutory rights of any consumer.
3.1 The price shall be that on the Sellers current list price or as otherwise agreed in writing by the Seller and the Buyer should confirm prices (including any promotional prices and special offers) at the time of ordering. All special offers and prices are strictly subject to availability.
3.2 The Seller reserves the right to revise prices prior to despatch of Goods to reflect any indirect or direct increase in costs to the Seller but if the price has been paid in full prior to despatch no price revision may take place without the prior written agreement of the Buyer.
3.3 All prices stated are inclusive of VAT. Charges for packing, postage and carriage (plus VAT) shall be paid in addition.
3.4 Website pricing may differ to sales literature pricing.
4.1 Credit accounts are available for corporate customers against approved references.
4.2 In the case of sales to Buyers who do not qualify for credit accounts, payment must be made in full before despatch of any Goods.
4.3 Payment may be made by Visa, Visa Delta, Solo, Electron, Mastercard, Maestro or Switch.
4.4 Time for payment shall be of the essence and any failure to pay shall entitle the Seller at his option to treat the contract as repudiated by the Buyer, to delay delivery until paid or appropriate any payment made by the Buyer to such of the Goods as the Seller may think fit notwithstanding any purported appropriation by the Buyer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request.
4.5 All Payments are processed on a secure server (Protx) and require authentication by means of 3DSecure - Credit and Debit Cards will automatically be declined if 3Dsecure is not authenticated. Phone orders will only be accepted when payment is made by BACS or funds transfer.
5. Interest on Overdue Invoices
5.1 Interest on overdue invoices shall accrue on any unpaid amounts from the date when payment becomes due at 2 per cent per annum above HSBC Bank plc base rate from time to time until the date of payment (a part of a month being treated as a full month for the purpose of calculating interest), to accrue both before and after any judgment.
5.2 All invoices shall be paid in full, free from any deduction for any set-off, counterclaim or otherwise howsoever.
6.1 Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
6.2 Notification of delivery may be made by telephone call/message, email, fax or by post on the due date.
6.3 A carriers first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by the Seller all deliveries can take place up until 6 pm .
6.4 Unless otherwise agreed the Seller may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Seller shall not entitle the Buyer to cancel the remainder of the contract.
6.5 Failure by the Buyer to pay for any instalments or delivery when due shall entitle the Seller to withhold any further deliveries and the Buyer shall be liable for any costs incurred by the Seller relating to such Goods.
6.6 Delivery of the Goods shall be made to the Buyers address and the Buyer shall make arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
6.7 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyers reasonable control) then, without prejudice to any other right or remedy available to the Seller, the Seller may:
6.7.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
6.7.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the contract or charge the Buyer for any shortfall below the price of the contract.
6.8 The method of despatch for all sales shall be at the Sellers discretion.
6.9 The Sellers delivery charges and the timing of all deliveries shall be as published from time to time. Any promotional offers in respect of delivery charges shall only apply to UK mainland and Northern Ireland .
6.10 A delivery insurance charge, as published from time to time, shall be added to orders at the Sellers discretion and is non-refundable.
7. Ownership and Risk
7.1 The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Sellers premises at the Buyers request.
7.2 The Seller remains the owner of the Goods affected by the contract until the Seller has been paid in full in cash or cleared funds for such Goods and all other Goods agreed to be sold by the Seller to the Buyer for which payment is due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Sellers fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Sellers property.
7.4 If any payment due under these Conditions is overdue in whole or in part, the Seller may without prejudice to any of its other rights recover and/or re-sell the Goods or any of them and may enter on the Buyers premises by its servants or agents to recover the Goods and the Buyer shall be liable for all the Sellers costs of so doing.
7.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) immediately become due and payable.
8. Warranties and Liabilities
8.1 Subject to the conditions set out below the Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
8.2 The above warranty is given by the Seller subject to the following conditions:
8.2.1 the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;
8.2.2 the Seller shall not be under liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Sellers/Manufacturers instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Sellers written approval;
8.2.3 the Seller shall be under no liability under the above warranty (or any other warranty, conditions or guarantee) if the total price for the Goods has not been paid by the due date for payment;
8.2.4 Where the Goods are covered by manufacturer warranties, details of which will be supplied to the Buyer on delivery of the Goods the Buyer shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.
8.3 Subject as expressly provided in these conditions and except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by the law.
8.4 Where Goods are sold to a consumer (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
8.5 Except in respect of death or personal injury caused by the Sellers negligence, the Seller shall not be held responsible for any incompatibility issues or held liable to the Buyer by reason of any representation (unless fraudulent) or any implied warranty, condition, or other term or any duty at common law or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer including, without limitation, losses or damages of the types listed below:
8.5.1 loss of profit; and/or
8.5.2 loss of anticipated savings.
8.5.3 loss of business and/or goods; and/or
8.5.4 loss of revenue; and/or
8.5.5 loss of contract; and/or
8.5.6 loss of goodwill; and/or
8.5.7 loss of use; and/or
8.5.8 loss and/or corruption of data and/or other information; and/or
8.5.9 downtime; and/or
8.5.10 any damage relating to the procurement by you of any substitute hardware or software.
8.6 The entire liability of the Seller under or in connection with the contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
9.1 Subject to clause 10, no contract shall be cancelled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without the Companys prior written authorisation. Authorisation will be issued upon receipt, from the Buyer of proof of purchase, details of defect and Stock code of defective items. The Company will give the Buyer a return of material authorisation number in relation to authorised returns. Duly authorised returns shall be sent to the Companys Premises at the Buyers expense and must be clearly marked externally with the RMA Number.
9.2 Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then,
9.2.1 A Goods return number must be obtained from the Seller and be clearly shown on the returned parcels and must be returned with the original manufacturers packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seal intact. Except in the case of faulty Goods, returned items not complying with these requirements may be rejected.
9.2.2 The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyers fault.
9.2.3 Where the Seller accepts the return of Goods after 7 days, the Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required by the Buyer. This does not apply to special orders or software/s.
9.3 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.
9.4 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Sellers sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
9.5 The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.
9.6 Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyers risk and shall at the request of the Seller be:
9.6.1 retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or
9.6.2 collected from the Buyer by the Seller if the Goods are defective.
9.7 Goods not featured in the Sellers catalogue are not be subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning.
10. Buyers dealing as Consumers
10.1 A Buyer dealing as a consumer shall have 7 days from the date of receipt of the Goods to cancel his order by giving notice by letter, fax or email to the Seller. Please note. Telephone calls are insufficient advice of a cancellation.
10.2 The effective date of cancellation is the date on which the notice is sent.
10.3 If the Buyer fails to return the Goods to the Seller within 7 days of the date of cancellation, the Seller shall be entitled to recover the Goods and deduct the cost of so doing from any monies owed to the Buyer.
10.4 The Seller shall refund any monies paid by the Buyer as soon as reasonably possible but in any event no later than 30 days from the date the notice of cancellation was given. The refund shall be made by the same method as payment.
10.5 The Buyer shall be liable for the cost of returning the Goods to the Seller.
10.6 This clause 10 shall not apply to:
10.6.1 goods made to the Buyers specifications; and
10.6.2 sealed computer software which has been opened by the Buyer.
11. Insolvency of Buyer
11.1 This clause applies if:
11.1.1 the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
11.1.2 an encumbrancer takes possession, or a receiver is appointed of any of the property or assets of the Buyer; or
11.1.3 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
11.2 If this clause applies then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
12. Customer Service queries
12.1 The Seller shall make every reasonable effort to resolve or acknowledge by post, telephone or email any queries which the Buyer has made within 48 hours of receipt of any such query.
12.2 The Seller shall make every reasonable endeavour to respond to complaints within 5 working days and keep the Buyer reasonably notified of any progress thereafter.
12.3 Telephone calls made to the Seller may be recorded for training purposes.
13. Trademarks and Accreditation
13.1 The Seller and Buyer acknowledge the intellectual property rights of suppliers and manufacturers of the products appearing in the Sellers sales literature and on the Sellers website.
13.2 Where Goods have been manufactured and supplied under an IS09000 approval this is indicated in the product text.
14. Trademarks and Accreditation
14.1 The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of the Sellers obligations in respect of the Goods, if the delay or failure was due to any cause beyond the Sellers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Sellers reasonable control:
14.1.1 act of God, explosion, flood, tempest, fire or accident;
14.1.2 war, threat of war, sabotage, insurrection, civil disturbance or requisition;
14.1.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
14.1.4 import or export regulations or embargoes;
14.1.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
14.1.6 difficulty in obtaining materials, labour or machinery; and
14.1.7 power failure or breakdown in machinery.
15. Group Company
15.1 The Seller may share a Buyers information with other companies for the purposes of crime/fraud prevention . Buyer information will not be sold or disclosed to any third party in respect of further goods or services.
16. Third Party (Rights) Act 1999
16.1 The parties hereby exclude the application of the Contracts (rights of Third Parties) Act 1999 to each and every contract made under these Conditions.
17. No Waiver
17.1 The Sellers failure to insist upon strict performance of any provision of these Conditions shall not be deemed a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these Conditions.
18.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
18.2 Notice shall be delivered personally or sent by first class prepaid recorded delivery of by registered post (airmail if overseas) or by facsimile transmission and shall be deemed to be given in the case of delivery personally on delivery and in the case of posting (in the absence of evidence of earlier receipt) 48 hours after posting (six days if sent by airmail) and in the case of facsimile transmission on completion of the transmission provided that the sender shall have received printed confirmation of transmission.
19.1 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.
20.1 In the event of a dispute between the Buyer and the Seller, should the Seller in writing require, the Buyer agrees to submit to the jurisdiction in accordance with the Arbitration Act 1996 for the time being in force as a legally binding alternative to court action.
21.1 The contract shall be governed by the laws of England and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.
Tronixltd PC Warranty
Thank you for choosing to purchase a Tronix PC. We hope it will provide you with years of trouble free computing. Please take the time out to read this document regarding warranty terms and conditions of your Tronix PC.
1.1 Tronix Limited (Company number 4308182) warrants that the computer system you purchased (including the CPU base unit, keyboard, mouse, Microsoft operating system and other software applications (if any) supplied as an integral part of the system but excluding any and all Accessories as defined below) ("the System") will be free from defects in materials and workmanship for a period of one year beginning on the date of Tronix invoice ("the Initial Warranty Period"), subject to the conditions and limitations described below.
1.2 Subject to the conditions and limitations set out below, you are entitled to full parts and labour cover in respect of System defects notified to Tronix during the Initial Warranty Period. In addition, you are entitled to free labour only cover (i.e. parts not included) in respect of System defects notified to Tronix during the 2-year period after the end of the Initial Warranty Period ("the Extended Warranty Period"). The promises made in clause 1.1 and this clause 1.2 shall hereafter be referred to as "the Warranty".
1.3 This Warranty only applies to purchases made in the United Kingdom .
2. The Warranty
2.1 The Warranty covers normal use and excludes cover for damage resulting from:
2.1.1 Return shipment by you to Tronix(where applicable)
2.1.2 your failure to provide a suitable installation or operating environment for the System
2.1.3 impact with other objects, dropping, falls, spilled liquids or immersion in liquids
2.1.4 servicing of the System not carried out or authorised by Tronix
2.1.5 usage not in accordance with the user instructions provided with the System
2.1.6 failure to perform required preventive maintenance
2.1.7 accident, abuse, misuse or neglect
2.1.8 natural disasters such as flood, fire or lightning
2.1.9 problems with electrical power such as power surges and
2.1.10 the use of parts, components, services or software not supplied by Tronix.
2.2 This Warranty does not cover damage resulting from failure to back up data or other files, nor does it cover damage caused by programs, data, viruses or other files. Tronix is not responsible for any loss of your data and recommends that you maintain a back up system at all times to rebuild or reconstruct lost or altered files, data or programs.
2.3 Warranty cover will not apply in the event the serial number has been removed, altered or defaced.
2.4 Tronix makes no representations or warranties, express or implied, with respect to services provided externally by Internet Service Providers (ISPs). This includes their ability to provide services, their ability to work with Tronix systems, interruption of service, or their ability to sustain such services over extended periods of time. Tronix is not affiliated and has no agency relationship with providers of such services and is not responsible for their actions or inactions.
2.5 This Warranty does not cover any items in the following categories; software not supplied as an integral part of the System, joysticks, printers, scanners, speakers, cameras (collectively "Accessories") nor any other parts, hardware or software not supplied by Tronix. Any Accessories supplied by Tronix are covered only by their manufacturers warranties (if any) details of which were supplied to you on delivery of the System.
2.6 Except as expressly set out in these conditions, Tronix gives no other warranties, expressed or implied, including, without limitation, any warranties of satisfactory quality or fitness for a particular purpose, and Tronix expressly disclaims all warranties not stated herein.
3.1 During the Initial Warranty Period, if Tronix is satisfied that the System is defective or damaged, Tronix will, at its sole discretion, repair or replace the System or the defective or damaged part(s) thereof or refund to you the amount you paid for the System, less a reasonable sum for depreciation.
3.2 Warranty claims can be made by calling the Tronix Technical Support Department. Please see your User guide for the relevant contact details. When calling, you must have the following information available:
3.2.1 your customer number / invoice number
3.2.2 the System serial number / part number and
3.2.3 a description of the problem.
3.3 Valid proof of the date of your original purchase, including the serial number of the System, shall be required before any warranty service is provided. If the Tronix technician determines that the System is defective and that a repair or a replacement product is required, you will be given a Return Authorisation Number (RMA) for the return of the defective product. This number must be clearly marked on a label on the outside of the original packaging, prior to return.
3.4 If Tronix supplies a replacement system or part to you before receiving the defective System or part from you, you are responsible for the return of the defective System or part and will be charged the full sales value of the replacement System or part if the defective System or part is not received by Tronix within 30 days of delivery of the replacement.
3.5 Tronix manufactures its computer systems from parts and components that are new or equivalent to new in accordance with industry standard practices. Tronix owns all parts removed from repaired products. Tronix uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Tronix repairs or replaces the System (or any part of it) under Warranty, the term of the Warranty is not extended.
3.6 In the event of a hard drive being replaced, the System will be restored to its original configuration when purchased. Any servicing carried out by Tronixltd does not include data back up and/or data restoration.