To return a product, please first read through the following terms and conditions

Return Policy
We know that you will be pleased with your purchases from tronixcomputers.com. However, there may be occasions when you will need to return items to us.

Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned with their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a fault, and it is more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be as new when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. We will issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to business customers. (The Distance Selling Regulations do not apply to @work customers or our Business customers)

You can request a return either by way of phone  (08701605875) or by e-mail using the "Contact Us" facility

In addition to this policy you should also refer to our general Terms and Conditions of Sale.

Returns Frequently Asked Questions (FAQ)

I have requested an RMA number but have been told that I should contact the Manufacturer. Why do I need to do this?
A. In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.


I sent my item back to you but I did not put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays in processing your return (it could also be rejected). To avoid this delay, we recommend that if you wish to return goods you first obtain an RMA number. In addition to this policy you should also refer to our general Terms and Conditions of Sale.

Am I able to use "Contact Us" to report other problems or issues that I am currently having?
A. The "Contact Us" section is designed for RMA requests and general sales enquiries only. Any other queries will be not be answered.

I have received an incorrect item, what should I do?
A. You should raise an RMA using the "Contact Us" section and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier, either add a note to the fault report when raising the RMA or raise an eNote, if we find the item(s) have been supplied correctly a charge may be incurred for the collection.